Responsible for understanding and effectively maintaining core infrastructure production environment.
Assist with maintenance and support of enterprise backup and recovery solutions.
Support implementation of deployments and upgrades to enterprise applications and operating systems.
Provide resource support to Application/Development teams.
Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration.
Create scripts to support automation of system/application/network functions.
Ensure Disaster Recovery Playbooks and processes are reviewed, updated, and tested.
Develop and maintain adequate documentation to allow peer review prior to implementation.

Minimum two-year postsecondary degree with technical focus.
Training and/or successfully passed certificate exams in Cloud foundation, CompTIA A+, CompTIA Server+ or equivalent.
Two years' experience with server installation, management, and configurations.
Administration experience in Microsoft products, Active Directory, server management, VMware, VDI/Citrix, and Commvault.
Must have working knowledge of hyper-converged infrastructures, Linux operating systems, scripting languages, and tools.
Excellent written and oral communications and interpersonal skills required.
Ability to set and manage priorities judiciously, meet expected timelines.
Familiar with Agile concepts and practices.
Experience with SCCM and/or Intune, ServiceNow, Azure DevOps, and VMware preferred.

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Infrastructure Support Analyst, I, II, III, Senior

Key skills