Develop sales goals and strategies in alignment with organizational objectives and territory targets.
Successfully acquire new customers/accounts; achieve market penetration across all call points.
Responsible for meeting or exceeding top-line sales and quota targets each fiscal year.
Present and sell the company's products and services through daily client visits.
Assist customers in selecting the products and programs that best meet their needs.
Establish and maintain relationships with current and prospective customers across the continuum of care.
Accelerate resolution of customer issues and complaints in a timely manner.
Capture and communicate customers' needs, issues and interests objectively with colleagues.
Work with the contracts team and division leaders as needed and proactively on request-for-proposal processes.
Become a subject matter expert in the assigned sales area through self-initiative and by attending all required sales meetings/training sessions.
Regularly participate in internal and vendor product training events to stay current on Medline and competitor products.
Attend trade shows and other sales-related events to promote the company and its products.
Assist the accounting department with the customer accounts receivable process, as needed.
Build and maintain relationships with key stakeholders, including clinical and procurement decision-makers.
Prepare and deliver all ongoing training related to product trials.
Ensure satisfactory clinical performance of all products by identifying and addressing customer concerns in a timely fashion.
Serve as the site lead for all procurement and RFP processes to ensure retention of existing business and favorable positioning for new business.
Provide all required competitive details to support any national GPO RFP, if necessary.
May be required to maintain the Medline CRM program with all current sales opportunities and contact information; or retain these opportunities in their own files.
Adhere to the travel and expense budgets allocated for the geographic territory.
Prepare and deliver effective presentations and proposals, as required.
Requirements
1–3 years of successful sales experience considered an asset, preferably in healthcare
Proven ability to meet/exceed forecasts, budgets, milestones and timelines
Extensive knowledge of the medical devices industry is considered an asset
Able to guide customers through the learning curve of a product/procedure new to routine and complex cases
Excellent verbal and written communication and interpersonal skills
Strong organizational skills and ability to multitask
Capable of handling multiple tasks simultaneously and managing priorities effectively
Able to work under pressure in a fast-paced, ever-changing environment
Able to work independently with minimal supervision
Strong computer skills (Excel / MS Word / PowerPoint)
Business travel of approximately 25% within and outside the territory
Advanced French and English language skills (Bilingual)
Tech Stack
Chef
TypeScript
Benefits
Collaborative work environment with highly motivated employees
Competitive compensation and market-competitive benefits package, including long-term disability insurance
Employer-matching contribution program for the deferred profit-sharing plan
Annual employee appreciation week
Paid personal days and vacation
Lifeworks® Employee Assistance Program (EAP) — mental, physical, family and financial support resources
Professional development and training programs
Open communication with senior management
Incentives for eligible employee groups, such as home office expense reimbursements and Sylvan Learning Centre credits