Contact past due customers to understand the customer’s circumstances, negotiate payment arrangements, and assess risk
Provide service and analyze funded credit risk through the general maintenance of existing customers
Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances
Engage in on-going education with customers on terms and conditions, alternative payment methods
Manage and avoid creating conflict when interacting with customers
Utilize judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention
Manage delinquencies from rolling to the next level
Apply industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions
Demonstrate the ability to apply consistency in work processes
Ensure appropriate documentation of accounts and follow-up
Participate in associate education and development through company training programs and pursuit of industry information

Working knowledge of FDCPA and any other applicable Federal laws
Bachelor’s Degree preferred: equivalent work experience in lieu of degree (1-2 years in related field)
Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes.
Basic accounting knowledge
Analytical skills
Sound decision making/judgment
Flexible/Adaptable to change
Detail Oriented
Ability to maintain confidentiality of customer and company information
Organized/Time Management ability
Working knowledge of Google Suite
Ability to be productive while maintaining quality
Results Oriented
Self-motivated
Basic Skip Tracing knowledge
Must pass a successful background investigation

Collections Support 2

Key skills