About this role
Role Overview
- Contact the proper party to describe the debt and solicit payment arrangements
- Work to establish rapport to overcome objections and negotiate payment of the debt
- Detail all discussions and actions in the collections system or database
- Confirm payment and finalize the call
- Ensure successful and timely completion of assigned cases
- Clearly detail issues for resolution
Requirements
- High School Diploma or equivalent
- Minimum 6 months collections and/or customer service experience
- Prior experience working in call center environment
- Knowledge of collections regulations including the Fair Debt Collection Practices Act
- Prior skip tracing experience
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave