Collections Team Lead

Role Overview

• Lead and manage a team of 2–5 Collections Associates
• Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
• Drive improvements in: Collections efficiency, Recovery rates, Turnaround time on open invoices
• Set, track, and optimize team performance metrics
• Manage customer and vendor communication for payment recovery
• Handle escalations and resolve complex or sensitive cases
• Build and improve collections workflows, systems, and SOPs
• Collaborate cross-functionally with Finance, Sales, and Operations
• Ensure accurate reporting of daily, weekly, and monthly collections data

Requirements

• 3-6 years of experience in Collections / AR / financial operations OR Operations/project management in fast-paced environments
• 2+ years managing a team (2-5 people)
• Strong data orientation (Excel, dashboards, tracking metrics)
• Ability to define and track key metrics such as: Collections efficiency, Agent productivity, Call volume and conversion
• Proven ability to improve processes or workflows
• Strong ownership and execution mindset
• Excellent communication (especially for difficult conversations)
• Ability to make decisions independently and move fast

Benefits

• Competitive salary
• Health insurance
• Learning and growth opportunities
• High-ownership role in a fast-growing environment
• 2-month paid Sabbatical to eligible employees