About this role

Responsible for overall operations management for all assigned locations/offices
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements
Establishes business plan with goals and objectives for the partnership and locations/offices
Monitors management reports relating to the partner/office performance
Assists with the coordination of sales and client service efforts
Administers company personnel policies in all areas and follows company staffing standards and training recommendations
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions

Bachelor's degree from an accredited college or university preferred
CPCU, ARM, AIM, and/or AIC certifications preferred
Ten (10) years claims management experience including three (3) years prior supervisory experience or equivalent combination of education and experience required
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills

Director of Claims

Key skills