Senior Manager – Continuous Improvement

Role Overview

• Analyze operational, financial, and digital workflow data to develop hypotheses on performance drivers, with emphasis on decision automation, predictive insights, and AI-supported execution
• Translate difficulties, anecdotes, observations, current state processes, and critical metrics into clearly scoped opportunities for new strategic transformation projects
• Identify where advanced analytics, machine learning, or GenAI-enabled workflows can improve planning accuracy, asset utilization, service levels, and cost-to-serve
• Estimate financial value and operational impact of transformation projects, specifying value levers and how/where outcomes will hit P&L
• Map current state business processes with an emphasis on evaluating how the company makes key decisions, both strategic and operational
• Lead cross-functional teams to design future-state, AI-enabled operating models that integrate people, process, and enterprise technology
• Inform the design of quantitative models to guide better decisions and technology to enable future state operational workflows
• Plan change management activities required for value capture, including communications, employee training, and technology cutovers
• Build enterprise-grade business cases for digital and AI transformation initiatives, including return on investment, risk, and change readiness
• Lead projects and teams through PMO framework, ensuring progression according to scope, schedule, budget, and quality standards
• Document project risks and dependencies, then work across the enterprise to mitigate these proactively so transformation delivery timelines stay on track
• Facilitate requirements gathering, proposal structuring, and vendor selection with key partners
• Oversee the build and activation project phases, often managing multiple consulting firms, contractors, analytics vendors, AI solution providers, and internal teams
• Hold regular Steering Committee meetings with executive sponsors to communicate progress, raise issues, make important decisions, and progress through stage gates
• Align diverse stakeholders around a single vision, set of priorities, and understanding of portfolio finances, timelines, risks, and status
• Organize portfolio review meetings for multiple audiences
• Call out potential roadblocks quickly and with urgency to mobilize resources proactively

Requirements

• Bachelor’s degree required
• Advanced degree – MBA or quantitative field (ex. economics, operations research, statistics, data science, computer science) – preferred
• Minimum of 7 years of experience, preferably in consulting, strategy, analytics, continuous improvement, enterprise transformation, supply chain finance, or program management functions
• Experience leading multiple large ($1mil+) projects, preferably around technology deployment, process improvement, or embedding analytics into strategic/operational decisions
• Strong communication skills (both written and verbal)
• Strong planning and organizing skills
• Experience managing consultants, contractors, and internal project teams
• Knowledge of the logistics industries preferred
• Influence strategy and outcomes without formal operational authority
• Open-minded questioning, “What would need to be true for this to work?”
• Creativity in problem solving, especially complex processes involving many teams and decisions
• Project Management standard processes across all lifecycle phases, including extensive risk management
• Business process mapping, future state design, and change management to bridge the gap
• Technology design fluency – both workflows and analytics – including agile development approaches
• Adaptable communication with many very different stakeholder groups
• Presentation preparation and delivery to senior leadership
• Ability to work across all levels of the organization, including frontline, analysts, executives, and Board
• Independence and a desire to function autonomously with limited direction
• Management of consultants, contractors, and internal project teams
• Strong data fluency and data storytelling required
• MS Office (PowerPoint, Excel, Word, Outlook) required.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401k matching for retirement
• Flexible time off