Website Project Manager

Role Overview

• Manage multiple projects across the build and support spectrum with varying complexity and client needs.
• Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service delivery.
• Understand each client’s business needs and effectively communicate them to the internal team to ensure alignment.
• Know when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management.
• Identify and share potentially larger projects with the Management team or strategically determine when a larger initiative would be beneficial for the account.
• Lead client communications with clarity and empathy, facilitating meetings, articulating next steps, sharing updates, and translating technical concepts into plain language.
• Foster positive, long-lasting relationships that encourage contract renewals and upsell opportunities.
• Facilitate project and client onboarding, kickoff calls, and transitions between build and support.
• Curate and maintain organized, prioritized backlogs that keep project teams focused and deliverables moving forward.
• Evaluate tasks and client requests for strategic fit, flagging potential alternatives when needed.
• Support the internal team by handling "quick win" WordPress site configurations and content entry prior to escalating to the development team.
• Collaborate with clients and internal teams to resolve blockers and anticipate needs.
• Coordinate and track internal resources, including developers, UX/UI designers, and strategists, based on timing, scope, and expertise.
• Review deliverables (such as designs, tickets, content, or development work) to ensure quality and alignment before client handoff.
• Carefully monitor budgets and timelines to ensure tasks are completed on time and within scope, while providing regular updates to clients and Kanopi management on hours used and project progress.
• Flag risks early and collaborate to resolve and mitigate issues.
• Expedite urgent requests and help triage issues quickly, particularly within support accounts.
• Use tools like Teamwork, Slack, Google Workspace, and Zoom to stay organized and maintain transparency.
• Participate in team meetings, standups, retrospectives, and collaborative discussions to share insights and contribute to ongoing process improvements and positive team culture.
• Monitor team workloads and pacing to help maintain a sustainable, healthy balance, identifying early signs of strain and proactively adjusting priorities when needed.

Requirements

• Have 3–5 years of digital agency project management experience, including leading WordPress projects.
• Can confidently manage the full life cycle of a web build project, as well as long-term client support engagements.
• Are familiar with the rhythms of agile workflows, ticketing systems, and client documentation, and can help teams stay focused and aligned.
• Are aware of best practices in website performance, configuration, and development fundamentals.
• Know how to balance scope, timelines, and budgets without compromising quality or team morale.
• Superior time management skills to stay on top of your workload and the team members’ you are managing.
• Are skilled in resourcing development project needs, and understand how to match the right roles to project requirements.
• Can set clear priorities, communicate shifts effectively, and keep both internal teams and client stakeholders in sync.
• Are proactive, empathetic and confident communicators who listen deeply, explain clearly, and follow through consistently.
• Can work well under pressure and can juggle multiple fast-paced projects while maintaining attention to detail and calm communication.
• Bring a proactive, solution-oriented mindset to day-to-day delivery, risk mitigation, issue tracking, and change management.
• Possess strong problem-solving skills, emotional intelligence, and initiative, and genuinely enjoy helping others succeed.
• Have a passion for the web, for open source platforms like WordPress, and for working with a bunch of fun, thoughtful people.
• Have experience managing and working with distributed project teams and thrive in a remote-first, collaborative environment.
• Are located in and available to work during core Pacific Time Zone hours.

Tech Stack

• Open Source
• WordPress

Benefits

• We offer a comprehensive range of health, professional, remote workspace, and other fun benefits for all full time US and Canadian employees.