Direct team of 8 individual responsible for Service Delivery Network strategy, analytics and outcomes consistent with Customer Experience, Client, Financial and Quality expectations.
Define, quantify, implement and optimize national Service Network strategies and solutions
Partner with the Account Management team to gain understanding of client needs and drive alignment regarding Service Delivery solutions for clients and end users.
Work across departments in support of seamless operation to develop common requirements and business processes to leverage key suppliers and overall supplier portfolio.
Respond to RFP/RFQ, on-board new programs/clients and perform other duties as assigned and contribute to the success of Assurant Solutions.

A minimum of 10 years senior operations, supply chain and service delivery management experience
7-10+ years of experience leading national customer facing sales, service, and operations solutions
Bachelor’s degree in Business, Finance, Logistics or related field
MBA Preferred
Substantial knowledge and experience with logistics, supply chain including retail sales, service operations, RFP/RFQs, evaluation of bids, supplier evaluation, negotiation, selection and contracts
Demonstrated success in a service operations leadership role in with both wireless and in-home industry experience
Demonstrated ability to manage the P&L of a multi-million dollar business
Proven ability to build and manage team of inspired individuals
Advanced problem-solving skills
Proven ability to manage within a rapidly changing, high intensity business environment
Proven effective communications skills leveraged internally and with external clients
Proven ability to develop and communicate complex concepts
Excellent analytical skills
Demonstrated project development and completion skills
Demonstrated strategic planning and financial projection skills
Ability to work independently and in a team environment
Bachelor’s degree in Business, Finance, Logistics or related field
MBA Preferred
Rapid Change, high intensity environment
Travel up to 25%

Director, Network Strategy

Key skills