Direct team of 7 individuals responsible for Service Delivery Network capacity, optimization, and performance.
Develop Dispatch Decisioning Rules and Processes across Service Platforms
Partners with Systems, Operations and Account Teams to determine optimal support models.
Respond to RFP/RFQ, on-board new programs/clients and perform other duties as assigned and contribute to the success of Assurant Solutions.

A minimum of 10 years’ senior operations, supply chain and service delivery management experience
7+ years of experience leading national customer facing sales, service, and operations solutions
Substantial knowledge and experience with logistics, supply chain including retail sales, service operations, RFP/RFQs, evaluation of bids, supplier evaluation, negotiation, selection and contracts
Demonstrated success in a service operations leadership role in with both wireless and in-home industry experience
Demonstrated ability to manage the P&L of a multi-million-dollar business
Proven ability to build and manage team of inspired individuals
Advanced problem-solving skills
Proven ability to manage within a rapidly changing, high intensity business environment
Proven effective communications skills leveraged internally and with external clients
Proven ability to develop and communicate complex concepts
Excellent analytical skills
Demonstrated project development and completion skills
Demonstrated strategic planning and financial projection skills
Ability to work independently and in a team environment
Bachelor’s degree in business, Finance, Logistics and/or equivalent experience
MBA Preferred

Director, Network Capacity

Key skills