Operations Associate

Role Overview

• Provide quality telephone customer service to patients and parents
• Answer both inbound and outbound calls to confirm and/or create dental appointments
• Deliver quality and superior customer care to every parent or patient on the phone
• Gather information accurately
• Coordinate with other areas of Benevis as needed
• Refer issues for further investigation to relevant department

Requirements

• Graduation from a senior high school or GED equivalent
• Prior experience in a call center or in the dental field is advantageous but not required
• Computer skills: Microsoft Office and Edge
• Bi-lingual: Spanish-English, B2 or more
• Detailed oriented
• Keen aptitude and adaptability to change
• Ability to work in a fast-paced environment
• Excellent communication and organizational skills

Benefits

• Competitive salary
• Professional development
• Flexible work arrangements