About this role

Answer telephones and place calls quickly, efficiently and in a professional and friendly manner
Respond to inquiries and provide information about products and services
Greet clients, enter or update client and pet information into the practice computer system
Schedule appointments and check clients in/out for appointments and services
Monitor reception area and maintain awareness of patient conditions
Prepare client invoices and obtain payment after services are performed
Perform over the counter sales of specialty merchandise and prescription diets
General clerical duties, such as filing documents, checking and sending mail and email, and maintaining client records

Previous experience in customer service, sales, or other related fields required
Ability to build rapport with clients
Ability to prioritize tasks and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Small Animal Customer Service Representative

Key skills