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Senior Director, Consulting Services at Management Controls Inc. | JobVerse
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Senior Director, Consulting Services
Management Controls Inc.
Remote
Website
LinkedIn
Senior Director, Consulting Services
United States of America
Full Time
4 weeks ago
No H1B
Apply Now
Key skills
SaaS
Agile
Leadership
Project Management
Stakeholder Management
Risk Management
Resource Planning
Communication
Remote Work
Sales
About this role
Role Overview
Own the global Consulting Services delivery portfolio, including implementations, upgrades, and strategic client initiatives
Establish portfolio-level governance with visibility into delivery health, risk, dependencies, and outcomes
Drive consistent execution across regions while allowing for local nuance and client complexity
Act as the senior escalation point for complex delivery issues, client risks, and timeline challenges
Partner closely with Services, Product, Engineering, and Sales leadership to align delivery commitments with product and commercial realities
Define and standardize project and program management frameworks, tools, and delivery expectations
Ensure discipline around scope, timelines, risk management, change control, and financial performance
Lead remediation of at-risk programs, including client communication and recovery planning
Champion data-driven delivery management through dashboards, metrics, and executive reporting
Own global resource planning and capacity management across Consulting Services
Balance utilization, skill mix, regional coverage, and cost efficiency
Partner with Services leadership on hiring plans, role design, and workforce strategy
Anticipate future demand and proactively align capacity to pipeline and contractual commitments
Serve as executive sponsor for key strategic clients
Build trust with senior client stakeholders through transparent communication and predictable delivery
Navigate complex client environments with multiple stakeholders, competing priorities, and evolving scope
Represent Consulting Services in executive forums internally and externally
Design scalable delivery models to support growth without sacrificing quality or predictability
Identify opportunities to streamline workflows, automate reporting, and reduce manual overhead
Drive continuous improvement through post-project reviews, trend analysis, and operational insights
Partner with Product and Engineering to feed delivery insights back into roadmap and enablement efforts
Lead and develop high-performing project managers, program managers, and delivery leaders
Set clear expectations, performance metrics, and accountability standards
Coach leaders on executive communication, risk management, and decision-making
Build a culture of ownership, clarity, and follow-through.
Requirements
Bachelor's/Master’s degree in Business, Information Technology, or a related field (or equivalent work experience)
12+ years of experience in professional services, consulting delivery, or program leadership within enterprise or SaaS environments
7+ years in a senior leadership role managing complex, global delivery portfolios
Deep expertise in project management, program governance, and portfolio oversight
Proven experience with resource planning, capacity management, and utilization optimization
Strong commercial acumen, including experience managing delivery margins and cost structures
Exceptional executive communication and stakeholder management skills
Experience leading global teams across multiple regions and time zones
Familiarity with Agile, Waterfall, and hybrid delivery methodologies
Comfort operating in ambiguity while bringing structure and clarity to teams.
Benefits
Health insurance
401(k) matching
Flexible working hours
Paid time off
Remote work options
Apply Now
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