Senior Director, Consulting Services

Role Overview

• Own the global Consulting Services delivery portfolio, including implementations, upgrades, and strategic client initiatives
• Establish portfolio-level governance with visibility into delivery health, risk, dependencies, and outcomes
• Drive consistent execution across regions while allowing for local nuance and client complexity
• Act as the senior escalation point for complex delivery issues, client risks, and timeline challenges
• Partner closely with Services, Product, Engineering, and Sales leadership to align delivery commitments with product and commercial realities
• Define and standardize project and program management frameworks, tools, and delivery expectations
• Ensure discipline around scope, timelines, risk management, change control, and financial performance
• Lead remediation of at-risk programs, including client communication and recovery planning
• Champion data-driven delivery management through dashboards, metrics, and executive reporting
• Own global resource planning and capacity management across Consulting Services
• Balance utilization, skill mix, regional coverage, and cost efficiency
• Partner with Services leadership on hiring plans, role design, and workforce strategy
• Anticipate future demand and proactively align capacity to pipeline and contractual commitments
• Serve as executive sponsor for key strategic clients
• Build trust with senior client stakeholders through transparent communication and predictable delivery
• Navigate complex client environments with multiple stakeholders, competing priorities, and evolving scope
• Represent Consulting Services in executive forums internally and externally
• Design scalable delivery models to support growth without sacrificing quality or predictability
• Identify opportunities to streamline workflows, automate reporting, and reduce manual overhead
• Drive continuous improvement through post-project reviews, trend analysis, and operational insights
• Partner with Product and Engineering to feed delivery insights back into roadmap and enablement efforts
• Lead and develop high-performing project managers, program managers, and delivery leaders
• Set clear expectations, performance metrics, and accountability standards
• Coach leaders on executive communication, risk management, and decision-making
• Build a culture of ownership, clarity, and follow-through.

Requirements

• Bachelor's/Master’s degree in Business, Information Technology, or a related field (or equivalent work experience)
• 12+ years of experience in professional services, consulting delivery, or program leadership within enterprise or SaaS environments
• 7+ years in a senior leadership role managing complex, global delivery portfolios
• Deep expertise in project management, program governance, and portfolio oversight
• Proven experience with resource planning, capacity management, and utilization optimization
• Strong commercial acumen, including experience managing delivery margins and cost structures
• Exceptional executive communication and stakeholder management skills
• Experience leading global teams across multiple regions and time zones
• Familiarity with Agile, Waterfall, and hybrid delivery methodologies
• Comfort operating in ambiguity while bringing structure and clarity to teams.

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Remote work options