Director of Account Management – Mid Market

Role Overview

• Lead, coach, and manage a team of Mid-Market Account Managers
• Conduct regular performance reviews and support professional development of team members
• Oversee the management of the Medbridge Middle Market customer base
• Drive the team to achieve targets for Gross Revenue Retention
• Ensure the team meets or exceeds quotas for account growth
• Support your team in customer opportunities and guide enhancement of client engagement
• Ensure effective utilization of Salesforce CRM
• Contribute to refinement of processes and tools for renewals and customer reporting
• Provide ongoing reporting to the VP of Account Management on team performance

Requirements

• 7+ Years of progressive account management experience or enterprise customer success experience within a SaaS or healthtech environment
• 1-2 years of leading account management teams
• Demonstrated success managing large, complex accounts within top-tier healthcare provider or health system space
• Exceptional ability to influence and build credibility with C-suite and Board-level executive stakeholders
• Mastery of strategic and tactical solution selling
• Proven ability to identify and drive large-scale opportunities
• Superior executive-level communication, strategic planning, negotiation, and presentation skills
• Willingness to travel significantly for client engagement

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities