Administrative Specialist – Virtual Assistant

Role Overview

• Provide high-level administrative assistance to the practice owner and team.
• Support organization and workflow improvement across the clinic.
• Assist with building systems that reduce day-to-day chaos and improve team sustainability.
• Manage the appointment calendar and confirm upcoming visits.
• Handle client inquiries via phone and email with professionalism and warmth.
• Create and maintain client-facing documents, forms, and treatment plans (approximately 10–20 per week).
• Develop and implement SOPs for a growing startup practice.
• Help the practice stay current with technology tools that improve operations.

Requirements

• Prior experience in an administrative or operations support role.
• Strong organizational skills and attention to detail.
• Ability to create systems, checklists, and repeatable workflows.
• Comfortable handling client communication with empathy and professionalism.
• Tech-forward mindset with a desire to learn and improve practice systems.
• Prior experience working in a veterinary practice.
• Experience using Google Workspace tools effectively.
• Experience developing and implementing SOPs and structured workflows.
• Loves technology and is eager to continue learning new tools.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the globe.