Lead an organization of employees focused across the digital operations space to include infrastructure, end user support, network, etc.
Create a consistent communication rhythm on organization and operations status
Provide strategic oversight and drive team optimization and individual team member growth
Establish and foster a positive work culture
Develop and maintain departmental policies and procedures
Manage team training programs
Manage client & vendor problem resolution and escalation
Set up multi-generation plans to improve operations
Drive adherence to IT Compliance standards

Bachelor’s degree from accredited university or college with minimum of 10 years of professional experience OR Associates degree with minimum of 13 years of professional experience OR High School Diploma with minimum of 15 years of professional experience
Minimum 7 years of professional experience in Digital Operations
Legal authorization to work in the U.S. is required

Healthcare benefits include medical, dental, vision, and prescription drug coverage
Access to a Health Coach, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability insurance
Life insurance
Paid time-off for vacation or illness

Senior Director, Digital Operations

Key skills