Carry out the enterprise volunteer services strategy, policies and programs.
Provide strategic planning, design and implementation support to operations for volunteer management, and ensure that implementation and defined activities are carried out in accordance with specified objectives.
Provide support, development and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
Provide guidance and consultation on volunteer capacity building, role competency development, needs assessment, planning, recruitment, retention and engagement.
Serve as liaison for problem-solving, operational issues and policy matters.
Identify volunteer programs and services needs or gaps.
Determine and implement appropriate solutions.
Serve as a liaison to internal staff, organizations, associations and volunteers and meet with multiple stakeholders to ensure alignment of needs and objectives.
Monitor and evaluate program activities and data to formulate and implement improvements ensuring program objectives and needs are met.
Develop plans and assessment tools.
Provide guidance to teams responsible for facilitation of volunteer activities, services, programs and events.
Monitor staff development needs and serve as coach and mentor to other volunteer services staff.
Monitor plans to ensure they are established, supported and executed.
Develop and prepare reports and presentations.

Bachelor's degree required.
Minimum of 10 years of related experience.
Excellent organizational skills and ability to effectively implement programs.
Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately.
Ability to work on a team and independently.
Excellent interpersonal skills in dealing with all levels of staff, volunteers and donors.
Excellent oral and written communication skills, including training, presentation and negotiating skills.
Ability to lead initiatives and guide others to high performance.
Expert level knowledge of work and industry, provides innovation solutions and consults on multiple projects and/or initiatives.
May involve travel.

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

Program Director, Volunteer Programs

Key skills