Account Manager

Role Overview

• The Account Manager is responsible for selling and ordering product for customer accounts
• Serves as the frontline liaison and ensures customer satisfaction is achieved
• This role is responsible for rotating company product by date, both out in the market and in inventory
• Aids the merchandising team by keeping products stocked and available onsite
• Orders product at accounts on an assigned sales route
• Determines product needs and places and transmits appropriate orders for each one
• Utilize technology for order processing and inventory and other applications pertinent to the success of the job
• Execute and sell big event marketing, pillar programming, innovation, and mandated features and ad activity to ensure customer satisfaction and company standards are being met
• May sell in Customer Marketing Agreements (CMA)
• Builds, changes, and removes product displays and POS (Point of Sale)
• Ensure proper pricing
• Cleans product space and secures damaged or defective product
• Repack product when/where possible
• Transports, replaces, and maintains POS advertising as appropriate for the account
• Communicates account activities with the customer to ensure quality and timely service
• Work with and collaborate internally with merchandisers and drivers; maintain communication about goals, projects, and day-to-day needs of accounts
• Ensures consistent adherence to merchandising and customer service standards
• Stock and merchandise products in the allocated beverage section including coolers, racks, and secondary displays
• Maintains end to end ownership of the account through appropriate action and/or communication

Requirements

• High School Diploma or GED is required
• Bachelor’s degree preferred
• Minimum of two years of work experience required
• Customer service experience in a retail environment or in a sales position being held accountable for sales targets preferred
• Basic computer application and technology skills required
• Valid Driver's License, current vehicle liability insurance, driving record within policy guidelines including no major violations within the last three years
• Must be open to flexible schedule; may be required to work some holidays to meet customer demands
• Physical Requirements Field work intensive
• Lifting occasionally up to 50 lbs or less

Benefits

• medical, dental, and vision insurance
• life insurance
• 401(k)
• paid time off
• wellness programs
• tuition reimbursement