Partner with functional leaders to identify and prioritize CI opportunities that support business goals and improve service delivery.
Translate the enterprise CI strategy into actionable plans for corporate function teams.
Lead cross‑functional CI projects with clear charters, measurable outcomes, and disciplined project management.
Support Kaizen events, process reviews, and structured problem‑solving activities to reduce waste and improve cycle times.
Ensure alignment of CI projects with functional priorities and prioritized business needs.
Coach leaders and teams on Lean, CI/ RBS tools; develop capability through hands‑on mentoring, training, and facilitation.
Conduct assessments to identify performance gaps, process inefficiencies, and improvement opportunities.

Bachelor’s degree in business, technical, or related field; advanced degree preferred but not required.
10+ years of experience in Continuous Improvement roles, ideally supporting service‑based or transactional functions.
Demonstrated success applying Lean and/or Six Sigma methods in non‑manufacturing environments.
Experience leading CI projects and facilitating improvement events.
Strong analytical, facilitation, and communication skills.
Change management experience preferred (e.g., Prosci, Kotter).
Certifications such as Lean, Six Sigma Green/Black Belt, PMP, or Agile are beneficial.

Senior Manager, Continuous Improvement

Key skills