Slot Manager

Role Overview

• Practices, supports, and upholds the Mission, Vision, and Values of WarHorse Gaming, LLC.
• Oversees daily Slot Operations, ensuring optimal performance, compliance, and guest satisfaction.
• Maintains appropriate staffing levels and collaborates with other departments for special events and promotions.
• Ensures all team members follow internal policies, procedures, and regulatory requirements.
• Monitors operational effectiveness and recommends improvements to drive department and company success.
• Coaches, mentors, and evaluates team members; manages annual performance review processes.
• Participates in interviewing, hiring recommendations, and onboarding for Slot Operations roles.
• Manages employee relations and partners with Human Resources on escalated issues.
• Provides recommendations related to employee status changes, including promotions, transfers, suspensions, and terminations.
• Ensures compliance with all mandatory training and delivers role-specific development opportunities.
• Maintains strong working knowledge of federal, state, and local gaming regulations, internal controls, and company policies.
• Conducts regular walk-throughs of assigned areas to ensure operational efficiency and compliance.
• Creates and sustains a motivating, accountable, and performance-driven work environment.
• Manages guest and team member concerns with professionalism, tact, and diplomacy.
• Maintains strict security and accountability of company-issued equipment (keys, radios, handheld devices, etc.).
• Demonstrates a strong commitment to safety and follows all company and departmental safety standards.
• Maintains industry knowledge through continuing education and professional development.
• Understands and complies with the Company Compulsive and Problem Gambling Plan, including regulations related to minors and intoxicated guests.

Requirements

• Bachelor’s degree in Marketing, Hospitality Management, Business Administration, or a related field preferred; equivalent experience will be considered.
• Minimum of five (5) years of gaming operations experience, including three (3) years in a supervisory or leadership role preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proven leadership and team management skills.
• Proficiency in Microsoft Office Suite or related software.
• Comprehensive knowledge of player tracking systems and complimentary guidelines consistent with industry standards.

Benefits

• Alcohol Service / Comp Authority: Yes
• Gaming License: Ability to secure and maintain a Nebraska Gaming License is required.
• Equal Opportunity Employer statement.