Director of Claims – Complex Liability

Role Overview

• The Director of Claims – Complex Liability Division is responsible for providing strategic, operational, and technical leadership over the Complex Liability claims function, with a strong emphasis on New York and California claim handling.
• This role will lead the development and execution of the complex liability claims operation, ensuring timely, fair, and consistent claim outcomes while maintaining strong service levels and financial discipline.
• Lead the Complex and Commercial Liability claims operation, overseeing high‑exposure and litigated claims.
• Build and manage jurisdiction‑specific claims teams, with a strong focus on New York and California.
• Set and enforce consistent claim handling standards, service levels, and technical excellence.
• Develop and lead claims managers and teams, driving accountability and performance.
• Oversee severity management, reserving discipline, and effective claim resolution.
• Partner with Underwriting, Actuarial, and Legal to align claim strategy with portfolio objectives.
• Drive analytics, continuous improvement, operational efficiency, and regulatory compliance.
• Provide executive leadership with reporting, insights, and recommendations on claim trends.

Requirements

• 5–10+ years of experience handling complex, litigated liability claims with significant exposure.
• Proven leadership experience managing claims teams, including adjusters and management‑level staff.
• Strong technical expertise in liability evaluation, coverage analysis, litigation management, and claim strategy.
• Experience supporting serious or high‑severity loss programs with disciplined reserving and resolution.
• Ability to maintain service standards while managing time‑sensitive, high‑exposure claims.
• Strong executive communication skills, sound judgment, and a high level of accountability.
• Prior responsibility for large loss, catastrophic, or complex claim portfolios in New York and California (preferred).
• Juris Doctor (JD) strongly preferred (preferred).

Benefits

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!