Defines and executes the Salesforce Platform Operations strategy, aligning to enterprise IT strategy, architecture direction, and business priorities
Partners with product owners, delivery leads, capacity planners, and business stakeholders to forecast demand, plan releases, and ensure operational readiness
Establishes and maintains strong liaison relationships with business and IT partners to deliver effective, sustainable platform solutions
Leads continuous improvement across operational processes (incident, problem, change, release, environments, DevOps, monitoring, and service management)
Develops business-focused concepts and recommendations, including risk, cost-benefit, roadmap impacts, technical debt prioritization, and defect/enhancement triage
Fosters an environment of Design Thinking and operational excellence (automation-first mindset, standardization, resiliency engineering)
Develops and maintains platform roadmaps and plans for end-of-life/retirement of assets and capabilities
Interfaces with customers/stakeholders regarding service offerings, operating model, value proposition, and onboarding processes
Develops a customer communications strategy to promote awareness of platform events (maintenance, major releases, incidents, and capability launches)

Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or equivalent work experience
Typically 10+ years in IT with progressive responsibility; 5+ years in leadership roles preferred
Demonstrated experience operating and scaling enterprise SaaS platforms, with significant experience in Salesforce
Experience with service management practices (ITIL-aligned), operational governance, and cross-functional delivery
Budget and vendor management experience preferred

Medical, dental, and vision care
Comprehensive suite of benefits that focus on physical, emotional, financial, and social wellness
Support for working families including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
Variety of training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities

Director – IT Platform Operations, Salesforce

Key skills