Practice Growth Manager

Role Overview

• Owns field execution and closing responsibility for Scope ecosystem and technology solutions, including OPTASE MX2, OPTASE Connect, and future ecosystem products.
• Leads in-person and virtual sales conversations, demonstrations, and closing activities for OPTASE MX2 placements.
• Owns closing responsibility for OPTASE Connect opportunities with non-Direct ECPs, including inbound leads and non-traditional accounts.
• Partners with RAMs on joint field calls when in-market collaboration improves close probability, accelerates execution, or strengthens customer experience.
• Represents Scope professionally in customer offices, at meetings, and at industry events in alignment with company values and behaviors.
• Owns onboarding, training, and implementation of OPTASE MX2 and OPTASE Connect customers.
• Delivers in-person, on-site training as the primary execution method, with remote training used selectively based on geography, timing, or follow-up needs.
• Trains clinical, administrative, and operational staff to ensure successful workflow integration and sustained adoption.
• Conducts structured 1-week, 30-day, and 60-day follow-ups, including in-market visits when required to stabilize or improve performance.
• Monitors account performance and leads corrective action for underperforming or declining ecosystem accounts.
• Owns retail execution for assigned non-Direct provider offices where product education, sampling, and recommendation are driven through the clinical practice and patients ultimately purchase through brick-and-mortar or online channels.
• Maintains active sample and coupon cadence, including restocking, resupply coordination, and utilization monitoring.
• Establishes and maintains a primary retail contact within each assigned provider office.
• Supports key retail customers remotely and, when applicable, through targeted in-market visits to stabilize, protect, or accelerate utilization.
• Monitors retail performance trends (accelerators and decliners) and drives corrective action when engagement declines.
• Maintains alignment with RAMs by incorporating territory insight and field context; RAM input is additive and simultaneous, not a prerequisite or trigger for PGM ownership.
• Plans and executes in-market activity across a large, multi-state territory to ensure effective coverage and prioritization.
• Coordinates demo logistics, scheduling, and field deployment for assigned OPTASE MX2 demo units.
• Maintains accurate documentation of field activity, customer interactions, training, and implementation progress.
• Balances travel, in-office execution, training, sales activity, follow-up, and retail responsibilities within a defined capacity model.
• Maintains deep working knowledge of Scope’s ecosystem products and relevant competitors.
• Demonstrates a strong understanding of clinical workflows and practice operations through direct field exposure.
• Monitors market dynamics and shares actionable insights with leadership and cross-functional partners.

Requirements

• Business, Science, or Healthcare-related degree desirable
• Professional qualifications and memberships desirable
• Experience in medical device, healthcare, or technology sales required
• Eye care, optometry, or ophthalmology experience strongly preferred
• Proven ability to train, educate, and influence customers in live, in-person environments as well as virtual settings
• Strong technical aptitude and comfort with software-based and device-enabled solutions
• Excellent organizational, communication, and interpersonal skills
• Ability to operate independently in a field-based role across large geographies
• High level of professionalism and executive presence
• Strong computer literacy, including CRM systems and MS Office (Word, PowerPoint, Outlook, Excel)
• Willingness and ability to travel extensively (approximately 60%), including overnight travel and trade show participation
• Proximity to a major airport required.