Provide leadership and direct supervision to a distributed team of Patient Enrollment Coordinators across multiple research sites.
Drive recruitment and enrollment performance by establishing clear expectations, accountability standards, and measurable outcomes.
Partner closely with Marketing and Clinical Operations to align recruitment strategy with real-time site capacity and study timelines.
Interpret and operationalize clinical study protocols, including inclusion/exclusion criteria and visit schedules, into effective screening workflows.
Develop, maintain, and ensure compliance of patient screeners, qualification scripts, and enrollment processes.
Monitor individual and team performance through KPIs, dashboards, and reporting to support data-driven decision-making.
Identify operational bottlenecks, conversion challenges, and workflow gaps, implementing corrective action plans to improve efficiency.
Provide regular enrollment forecasts, performance updates, and strategic insights to senior leadership while staying current on best practices in patient recruitment and retention.

5-7+ years of experience in clinical research, including at least 3 years in a management role
Experience working with CTMS platforms
Clinical Conductor/Realtime, Dialpad recruitment tracking systems, and performance dashboards
Demonstrated success driving patient recruitment and enrollment performance across multiple studies or sites
Strong understanding of clinical trial processes and inclusion/exclusion interpretation
Excellent leadership, coaching, and performance management skills
Strong analytical skills with the ability to translate data into actional operational improvements
Clear and effective communication across cross-functional teams
Ability to operate effectively in a fast-paced, metrics-driven environment requiring collaboration across multiple departments and studies.
Proven ability to establish and manage KPIs tied to conversion rates, show rates, and enrollment outcomes

Patient Enrollment Manager

Key skills