Branch Manager

Role Overview

• Will be responsible for employee and business development
• Will be responsible for managing a sales pipeline, sales activities, achieving assigned goals and surpassing scorecard metrics both individually and as a branch
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered
• Acquires, uses, and maintains, consumer and business lending product knowledge and abilities to generate and execute lending and deposit products
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, compliance, consumer and business loan documents and procedure manuals
• Will be responsible for the support and leadership of branch staff in servicing clients and building a book of business focused on steady growth and consistent profit improvement
• Pro-actively meet the clients’ financial needs through our sales process
• Utilize Salesforce for client and prospect interactions and sales activities
• Make outside business calls to clients and prospects to acquire and retain business
• Must be able to establish, maintain and grow, working relationships with partners
• Must be able to energize development processes by conducting regular sales meetings and well-structured coaching sessions to provide balanced feedback with actionable items that ensure individual and branch success
• With the assistance of the Regional Manager, the Branch Manager will assign goals, monitor branch progress and make necessary adjustments to achieve exceptional results
• Responsible for managing and overseeing the day-to-day branch activities; developing, retaining and recruiting high quality staff; building on and maintaining world class service levels
• Establish and maintain an efficient, production and collaborative working environment based on continuous and effective staff communication
• Conducts weekly staff meetings to engage the team in the performance of the branch
• Conducts structured monthly or more frequent coaching sessions to provide balanced feedback with actional items that ensure individual and branch success
• Responsible for the preparation and delivery of performance feedback that includes quarterly and annual reviews, developmental action plans and disciplinary action, as applicable
• Responsible of ensuring team compliance with established policies and procedures which includes Retail Branch Standards
• Will be responsible for leading branch initiating and building external business and community relationships; managing Community Re-Investment Act strategies
• Will be responsible for monitoring and working branch delinquency in conjunction with our collection group; teller error and outage control
• Will be responsible for ensuring overall operational soundness of the branch which includes the annual branch assessment, compliance and regulatory requirements
• Will be responsible for understanding how to operate a cash drawer and provide coverage as needed based on branch requirements
• Will possess the knowledge to assist branch associates with troubleshooting and processing transactions on the Teller Insight platform
• Is responsible for researching and providing resolution to customer and branch concerns
• Consistently completes required training for all bank and branch policies and procedures
• Capture client concerns and provide solutions, via self or utilizing with other bank personnel, successfully within stated timelines
• Will perform special projects as assigned

Requirements

• Bachelor’s Degree or equivalent experience in the financial services industry
• 1-3 years’ experience in a manager role preferred
• Must be an energetic, enthusiastic team player
• Demonstrated previous sales success as an individual and as a leader
• Excellent communication, problem solving, customer service, cross selling and lending skills
• Must be a decision-maker with well-developed interpersonal skills to represent the Bank positively in dealing with clients, employees and the community
• Must possess strong leadership skills, great organizational skills and the ability to motivate and develop the branch team
• Must be able to pass background and credit standards to hold NMLS credentials
• Trustworthy and confidential behavior is essential in this role
• Knowledge and prior usage of computers and computer systems
• Ability to work individually and with others
• Must be able to travel (i.e. to Marietta Ohio Training Center) to attend internal education and meetings which in some circumstances could include overnight stay
• Travel also required to fill in at other branches as needed

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation and holidays
• much more