Conduct troubleshooting and resolve technical issues, ensuring customer data security while delivering swift, effective solutions.
Drive customer satisfaction by contributing to Service Level Agreement (SLA) compliance and achieving top-quality KPI performance standards.
Build trust and rapport by managing customer relationships, providing timely follow-ups, and keeping case details updated.
Address critical network outages and performance issues, collaborating with TEC and R&D teams to identify root causes and implement solutions.
Embrace the excitement of 24x7x365 support, showcasing adaptability with weekend shifts and nighttime maintenance, ensuring uninterrupted service

A Bachelor's degree or a relevant College Diploma with equivalent experience.
Excellent communication and thrive in collaborative team environments, bringing both interpersonal and professional skills.
Experience in troubleshooting IP networks, MPLS, and services like VPLS and VPRN, along with hands-on knowledge of BGP, EVPN, Linux, and a basic understanding of Containers, Dockers, VMs, and traffic generators such as Spirent or IXIA.

It would be nice if you also had:

Experience working in diverse platform environments.
Proficiency with Linux command-line environments.
Scripting expertise for SR Linux nodes, enabling automation of tasks and efficient deployments.
Relevant certifications like Nokia IP/SRC, Nokia Data Center, or equivalents.

Junior Customer Support Specialist

Key skills