Understand NetApp’s operating model and commercial objectives and how they translate into the need for efficient, standardized, scalable business processes, organizational structures, and operations.
Analyze existing processes, leveraging different techniques and methods, including documentation of existing flows.
recommending process improvements to address key priorities and transformational objectives
Leverage expertise in industry best practices, policies, procedures data analysis to land insights to further scale the business
Drive with customer experience and sales excellence top of mind
Lead the design of 'to be' processes and work with experts to stay aligned with business stakeholders, users, and technical teams
Act as trusted advisor to key business leaders and team members
Proactively work with IT to define and implement system solutions
execute in an agile delivery model.
Collaborate with the business and change management teams to ensure business readiness and transfer knowledge for any new process/system.
Ensure baseline metrics and KPIs are understood and drive future state measurement/ management systems for operational health and success metrics.

Minimum of 8 years of related experience with a bachelor's degree; or 8 years and a master's degree.
Experience and expertise across end-to-end business cycles, with operational experience in Go-to-Market processes & capabilities
Possess deep knowledge in Go-to-Market (Direct & Channel), Sales processes & capabilities such as Opportunity Management, Deal Registration, Renewals Process, Install Base Selling & CSM (Customer Success) processes and subscription business model.
Experienced with agile software delivery frameworks in efforts to automate, improve, or redesign business processes and a solid understanding of enterprise systems such as Salesforce Sales Cloud, Install base systems & any Customer success platforms.
Ability to work with cross-functional groups and executive level stakeholders
Strong business point of view and excellent communication skills, both written and verbal.

Business Process Lead

Key skills