Review assigned SOPs procedures and work instructions to find gaps, redundant steps, and outdated content
Map current state processes using simple flowcharts and capture exceptions and handoffs
Draft revisions to procedures and maintain version control in the central repository
Run discovery interviews with subject matter experts and collect feedback
Support pilot testing and gather user feedback to refine documentation
Prepare short summaries, change logs, and slide updates for stakeholders
Track progress metrics and deliver a small capstone deliverable by end of internship
Perform professional administrative staff duties in support of functional areas, gradually increasing in level of difficulty and responsibility
Contribute to the execution of projects and organizational objectives when asked
Create graphs and charts for various projects using spreadsheet and graphics software with direction
Create various documents and electronic information with direction
Update relevant data using database applications
Assist in answering questions and/or refer inquiry to appropriate person
Assist in researching information as needed for projects and other objectives
Assist in coordinating conferences and special events; assist in making any necessary room rental, reservation or catering arrangements
Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Support, communicate, reinforce and defend the mission, values and culture of the organization
May support staff in assigned project-based work
Requirements
High school diploma or GED and completion of 1 semester of college
Currently pursuing or recently completed a bachelor’s degree in Program Management, Business Administration, Business Operations, Industrial Engineering, Information Systems, or related field
Communicate effectively orally and in writing
Strong attention to detail, good written communication, and organizational ability
Proficient knowledge with Microsoft Word, Excel, and PowerPoint
Comfortable learning diagramming tools such as Microsoft Project, Visio, and Microsoft Office
Curious, proactive, and able to work with supervision on scoped tasks
Prior coursework or project experience in process mapping or continuous improvement is a plus