Business Process Intern

Role Overview

• Review assigned SOPs procedures and work instructions to find gaps, redundant steps, and outdated content
• Map current state processes using simple flowcharts and capture exceptions and handoffs
• Draft revisions to procedures and maintain version control in the central repository
• Run discovery interviews with subject matter experts and collect feedback
• Support pilot testing and gather user feedback to refine documentation
• Prepare short summaries, change logs, and slide updates for stakeholders
• Track progress metrics and deliver a small capstone deliverable by end of internship
• Perform professional administrative staff duties in support of functional areas, gradually increasing in level of difficulty and responsibility
• Contribute to the execution of projects and organizational objectives when asked
• Create graphs and charts for various projects using spreadsheet and graphics software with direction
• Create various documents and electronic information with direction
• Update relevant data using database applications
• Assist in answering questions and/or refer inquiry to appropriate person
• Assist in researching information as needed for projects and other objectives
• Assist in coordinating conferences and special events; assist in making any necessary room rental, reservation or catering arrangements
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
• Support, communicate, reinforce and defend the mission, values and culture of the organization
• May support staff in assigned project-based work

Requirements

• High school diploma or GED and completion of 1 semester of college
• Currently pursuing or recently completed a bachelor’s degree in Program Management, Business Administration, Business Operations, Industrial Engineering, Information Systems, or related field
• Communicate effectively orally and in writing
• Strong attention to detail, good written communication, and organizational ability
• Proficient knowledge with Microsoft Word, Excel, and PowerPoint
• Comfortable learning diagramming tools such as Microsoft Project, Visio, and Microsoft Office
• Curious, proactive, and able to work with supervision on scoped tasks
• Prior coursework or project experience in process mapping or continuous improvement is a plus
• U.S. Citizenship required.

Benefits

• Medical, dental, and vision coverage
• Health savings account contribution
• Telemedicine
• Life and disability insurance
• Legal insurance
• 401(k) savings plan
• Wellness programs
• Flexible work schedules
• Competitive vacation
• Health/emergency leave
• Paid parental leave
• Community service hours