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Capacity Planning, Business Process Manager II at TD | JobVerse
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Capacity Planning, Business Process Manager II
TD
Remote
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Capacity Planning, Business Process Manager II
United States
Full Time
19 hours ago
$91,000 - $136,240 USD
H1B Sponsor
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Key skills
Analytics
Leadership
Communication
Problem Solving
Time Management
About this role
Role Overview
Independently build and maintain multi-year capacity plans for multiple businesses
Make staffing recommendations and headcount projections
Forecast volumes, work rates, and attrition as needed
Track accuracy and update projections
Work with front line managers to understand monthly performance results
Complete monthly reporting activity for executive presentations
Conduct analytics to identify operational inefficiencies
Gather and validate data, conduct analysis, and present results
Collaborate with peers across the organization to gather results
Identify opportunities for improvement in the capacity planning process
Requirements
Bachelor's degree
7+ years bank operations experience
Strong PC skills including Microsoft Suite software
Aptitude and training in Lean, Six Sigma and AOM
Skilled in research, analysis, problem solving, metrics and reporting
Ability to identify process gaps and weaknesses
Strong interpersonal and influence skills
Proven ability to prepare and present findings and recommendations
Skilled in time management and driving tasks to completion
Strong verbal and written communication skills
Leadership skills
Capacity planning (or similar) experience is preferred
Benefits
Health insurance
401(k) matching
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Career development opportunities
Banking benefits and discounts
Reward and recognition programs
Apply Now
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