Key skills
AnalyticsLeadershipCommunicationProblem SolvingTime Management
About this role
Role Overview
- Independently build and maintain multi-year capacity plans for multiple businesses
- Make staffing recommendations and headcount projections
- Forecast volumes, work rates, and attrition as needed
- Track accuracy and update projections
- Work with front line managers to understand monthly performance results
- Complete monthly reporting activity for executive presentations
- Conduct analytics to identify operational inefficiencies
- Gather and validate data, conduct analysis, and present results
- Collaborate with peers across the organization to gather results
- Identify opportunities for improvement in the capacity planning process
Requirements
- Bachelor's degree
- 7+ years bank operations experience
- Strong PC skills including Microsoft Suite software
- Aptitude and training in Lean, Six Sigma and AOM
- Skilled in research, analysis, problem solving, metrics and reporting
- Ability to identify process gaps and weaknesses
- Strong interpersonal and influence skills
- Proven ability to prepare and present findings and recommendations
- Skilled in time management and driving tasks to completion
- Strong verbal and written communication skills
- Leadership skills
- Capacity planning (or similar) experience is preferred
Benefits
- Health insurance
- 401(k) matching
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Career development opportunities
- Banking benefits and discounts
- Reward and recognition programs