Leads end to end experience design activities on enterprise initiatives.
Plans and executes discovery/ user research programs—including qualitative data gathering, data analysis, and synthesis—to uncover unmet needs and generate insights that drive project and product strategy.
Transforms findings into compelling strategies, product roadmaps, and differentiated service offerings advancing actionable innovation.
Develops high-impact design artifacts such as journey maps, service blueprints, and personas to guide cross-functional teams in delivering seamless, human-centered experiences.
Synthesizes complex information into clear, actionable insights and frameworks using information design and narrative techniques.
Advocates for customer needs through powerful storytelling—leveraging written, visual, and verbal communication to build empathy and alignment across the organization.
Plans and facilitate stakeholder meetings and workshops to drive ideation, strategic alignment, and collaborative problem-solving.
Prototypes concepts and support iterative development and testing.
Applies a systems-level understanding of the competitive landscape, stakeholder ecosystem, and industry trends to shape forward-looking solutions.
Effectively manages multiple concurrent initiatives with a high degree of autonomy, proactively seeking feedback and support when needed.
Delivers high-quality outputs using tools such as Adobe Creative Suite, Mural, Figma and other relevant tools.
Demonstrates agility in navigating shifting priorities and evolving ways of working to maximize impact across initiatives.
Contributes to the continuous evolution of the design toolkit, ensuring it remains responsive to the organization’s changing needs and supports scalable, human-centered innovation.
Requirements
Bachelor's Degree-Related Field of Study (Required)
Minimum of 5 years-Related work experience (Required)
Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
We encourage an atmosphere of collaboration, cooperation and collegiality.