Senior Experience Designer

Role Overview

• Leads end to end experience design activities on enterprise initiatives.
• Plans and executes discovery/ user research programs—including qualitative data gathering, data analysis, and synthesis—to uncover unmet needs and generate insights that drive project and product strategy.
• Transforms findings into compelling strategies, product roadmaps, and differentiated service offerings advancing actionable innovation.
• Develops high-impact design artifacts such as journey maps, service blueprints, and personas to guide cross-functional teams in delivering seamless, human-centered experiences.
• Synthesizes complex information into clear, actionable insights and frameworks using information design and narrative techniques.
• Advocates for customer needs through powerful storytelling—leveraging written, visual, and verbal communication to build empathy and alignment across the organization.
• Plans and facilitate stakeholder meetings and workshops to drive ideation, strategic alignment, and collaborative problem-solving.
• Prototypes concepts and support iterative development and testing.
• Applies a systems-level understanding of the competitive landscape, stakeholder ecosystem, and industry trends to shape forward-looking solutions.
• Effectively manages multiple concurrent initiatives with a high degree of autonomy, proactively seeking feedback and support when needed.
• Delivers high-quality outputs using tools such as Adobe Creative Suite, Mural, Figma and other relevant tools.
• Demonstrates agility in navigating shifting priorities and evolving ways of working to maximize impact across initiatives.
• Contributes to the continuous evolution of the design toolkit, ensuring it remains responsive to the organization’s changing needs and supports scalable, human-centered innovation.

Requirements

• Bachelor's Degree-Related Field of Study (Required)
• Minimum of 5 years-Related work experience (Required)

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• We encourage an atmosphere of collaboration, cooperation and collegiality.