Director of Warranty

Role Overview

• Develop and implement a national warranty execution strategy aligned with asset performance, operational efficiency, and financial objectives.
• Design, Build, & lead self-perform warranty teams capable of supporting field investigations, documentation, and coordination of warranty claims.
• Coordinate and utilize internal O&M teams to complete warranty claims for efficiency, cost reduction, and quick resolution to improve customer satisfaction.
• Establish and manage a hybrid delivery model that balances internal self-perform capabilities with specialized subcontractors and service providers.
• Define standard warranty policies, standards, and performance metrics across regions and business units.
• Lead the team which serves as the primary point of coordination for warranty activities across PV, Energy Infrastructure (BESS, HV, Transmission), and TST projects.
• Lead, mentor, and develop a geographically distributed high-performing warranty team capable of working collaboratively across the organization with clear roles, accountability, and career development paths.
• Partner with senior leaders to align warranty execution priorities with operational and customer objectives.
• Oversee end-to-end warranty lifecycle management, including identification, validation, documentation, submission, coordination, negotiation, recovery, and close-out of claims.
• Drive consistent, repeatable processes across regions to ensure timely, accurate, and maximized warranty recoveries.

Requirements

• Minimum of 10+ years of experience in warranty management, construction management, contract administration, or a related role within EPC, energy, or infrastructure industries.
• Demonstrated experience managing warranty obligations for large, complex projects.
• Strong understanding of EPC contracts and warranty-related contractual responsibilities.
• Proven leadership experience managing geographically diverse teams and working cross-functionally with multiple business units.
• Experience managing subcontractors and third-party service providers.
• Strong organizational skills with the ability to manage multiple priorities and complex issues.
• Excellent communication, negotiation, and problem-solving skills.
• Financial acumen with experience creating and managing budgets.
• Proven experience leading enterprise-scale warranty programs with material financial impact.

Benefits

• Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance.
• Employees can enroll in our company’s 401(k) plan.
• Employees are provided vacation, sick and holiday pay.