Assistant Store Manager

Role Overview

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
• Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Requirements

• High school diploma or equivalent plus one year relative experience
• Established ability to produce sales results while minimizing loss
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
• Ability to work unsupervised.

Benefits

• 40% employee discount
• Paid Time Off
• health
• vision
• dental
• 401(k)