About this role

Lead the design, execution, and optimization of enterprise HR processes and programs
Ensure alignment with HR and business strategy through human-centered design
Establish governance models, standard operating procedures, and operational mechanisms
Drive continuous improvement across global HR functions using Lean and Six Sigma
Identify operational gaps and redesign processes for efficiency and scalability
Serve as the operational liaison across HR Shared Services, Talent Acquisition, COEs, and Digital HR
Develop performance dashboards and KPIs for HR processes and projects
Conduct risk assessments and resolve resource conflicts
Build strong partnerships with HR and business leaders and communicate complex information clearly

Bachelor’s degree in Human Resources, Business, or related field required
Master’s degree preferred
10+ years of progressive experience in HR operations, shared services, or project management
Demonstrated experience leading cross-functional initiatives and driving enterprise change
Experience with Lean, Six Sigma, and continuous improvement methodologies
Extensive experience with HR technology systems including ServiceNow and Workday.

Senior Director – Operational Excellence, Total Rewards

Key skills