About this role

Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback
Drive core account workflows, create operational tickets, and push issues through to resolution
Participate in live customer and internal meetings, take detailed notes, and document decisions and action items
Maintain and update customer-facing materials and internal documentation
Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows

2+ years of experience in Account Management, Customer Success or a similar client-facing role
Strong verbal and written communication skills, with the ability to clearly translate information into action and synthesize complex topics
Familiarity with common collaboration and productivity tools, including Slack, shared inbox platforms (e.g. Front), Zoom, Notion, Excel, and Jira
Experience with analytics tools such as Tableau or Power BI
Proactive mindset with a strong bias toward action and commitment excellence
Passion for solving business challenges through technology and enthusiasm for contributing to a fast-growing startup environment

Account Coordinator

Key skills