Key skills
AndroidiOS
About this role
Role Overview
- Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
- Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
- Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
Requirements
- 1 year or more of customer service experience
- High school diploma or equivalent
- Recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High speed internet (> 15 mbps)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in.
Tech Stack
- Android
- iOS
Benefits
- Base wage starting at $17 per hour plus performance bonus opportunities
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.