Lead the planning, execution, and delivery of patient services technology projects, ensuring alignment with client objectives and Guidehouse standards.
Manage project timelines, budgets, resources, and risks to ensure successful outcomes.
Coordinate and motivate multidisciplinary teams, including consultants, developers, and subject matter experts.
Serve as the primary point of contact for clients on project delivery, providing regular updates, managing expectations, and addressing issues proactively.
Support the Director in business development activities by contributing to proposals, presentations, and solution design.
Oversee the integration of digital platforms, data architectures, and workflow automation tools in patient services engagements.
Facilitate workshops, requirements gathering sessions, and solution demonstrations with client stakeholders.
Monitor project performance metrics and implement continuous improvement initiatives.
Mentor junior team members and foster a collaborative, high-performance culture.
Stay current on industry trends, emerging technologies, and best practices in patient services and technology consulting.

Bachelor’s degree in Business, Economics, Computer Science, Engineering, Life Sciences, Healthcare Administration, or a related field.
Minimum 7 years of work experience, preferably in technology consulting, project management, or patient services, within biopharma or healthcare.
Proven track record of managing complex projects and delivering technology solutions in a client-facing environment.
Strong organizational, analytical, and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

Associate Director – Life Sciences Technology Consulting, Patient Services

Key skills