Associate Director, Digital Quality Management Systems, Change Management, Digital Adoption

Role Overview

• Develop and implement effective communication strategies to inform and engage users before, during, and after the adoption of new digital quality tools and processes.
• Collaborate with key stakeholders to understand their needs, expectations, and concerns regarding digital adoption and changes.
• Build and maintain strong relationships with various departments to facilitate open communication and support for initiatives.
• Create informative materials such as newsletters, presentations, and other communication assets.
• Design and deliver comprehensive training programs tailored to different user groups based on their roles and levels of digital proficiency.
• Prepare user guides, FAQs, and other relevant documentation to support ongoing learning and development.
• Monitor the progress of digital tool adoption and identify potential barriers to usage.
• Conduct surveys and feedback sessions to assess user satisfaction and engagement.
• Identify and mitigate risks associated with the change process.
• Develop risk assessment plans and implement risk mitigation strategies.
• Create dashboards, KPIs, and metrics to evaluate adoption effectiveness and overall success of digital initiatives.
• Provide regular reports to management highlighting progress, challenges, and recommendations for improvement.
• Maintain thorough documentation of change management processes, methodologies, and lessons learned to ensure consistency and efficiency in future initiatives.
• Gather and analyze feedback from users to identify opportunities for continuous improvement in systems training and adoption strategies.
• Stay current with industry best practices and emerging trends in digital adoption and change management.
• Support the optimization of digital adoption tools like WalkMe, ensuring they are effectively utilized to enhance user experience.
• Create engaging content for digital adoption tools, including step-by-step guides, in-app tutorials, and interactive training modules.
• Serve as the Business Process Owner for AI capabilities within Global Quality, driving cross‑functional alignment on requirements, governance, and standards for AI‑enabled workflows.

Requirements

• Bachelor’s degree and 8+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment required
• Or Master’s degree and 6+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment preferred
• Strong PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint, Teams).
• Proficient in digital adoption tools (e.g., WalkMe) for creating guided workflows and just-in-time training.
• Expertise in digital quality systems (e.g. Veeva Quality Vault, Valgenesis Validation Lifecycle Suite, Compliance Wire, etc.).
• Proficient in collaborative work management tools such as Smartsheet, JIRA, ServiceNow, etc.…
• Familiarity with Artificial Intelligence (AI) tools.
• Experience leveraging AI for process optimization and predictive insights.
• Workflow automation and configuration skills.

Tech Stack

• ServiceNow
• Vault

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness