Responsible for overall operations management for all assigned locations/offices.
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
Establishes business plan with goals and objectives for the partnership and locations/offices.
Monitors management reports relating to the partner/office performance.
Assists with the coordination of sales and client service efforts.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.

Bachelor's degree from an accredited college or university preferred
CPCU, ARM, AIM, and/or AIC certifications preferred
Ten (10) years claims management experience including three (3) years prior supervisory experience or equivalent combination of education and experience required
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Claims Director

Key skills