Work with and advise clinic operators and leaders to maximize revenue cycle performance
Identify issues, conduct root cause analysis and provide thoughtful insights demonstrating executive presence to top-level leaders
Provide consultative insights and recommendations for physician practice activities in areas such as Registration, Scheduling, Time of Service Collections, Pre Authorizations/Referrals, Charges, Charge Reconciliation, Charge Lag, Patient Portal Utilization and Patient Satisfaction.
Assess and examine client revenue cycle processes in the physician practice (front end – first phone call through charge submission/reconciliation)
Conduct in-depth root cause analysis and deliver actionable recommendations
Independently conduct research to formulate solutions to challenges
Create educational content derived from root cause analysis and instruct practice staff
Collaborate seamlessly with other revenue cycle teams to address and resolve issues while delivering high-level, personalized service within the defined team scope
Ability to lead teams and meetings professionally while building strong relationships
Consistently adheres to all department policies and procedures
Engage and cultivate a positive workplace atmosphere while building strong relationships
Provide training and skill development for peers
Take full responsibility of managing and developing projects for assigned client(s).

5 to 7 years of experience
Bachelor's degree or equivalent experience
Clear understanding of the revenue cycle operations in a physician practice
Ability to perform critical thinking in-depth analysis of root cause of an issue and identify efficient and effective solutions
Proficiency in manipulating and preparing data for root cause analysis, report generation and effective data visualization
Must have excellent written and verbal communication skills with the ability to speak/present to client leadership utilizing Executive Presence
Proficiency with multiple EHR platforms and ability to identify and propose resolution to issues in the system
Proficiency in Microsoft programs including Word, PowerPoint, OneNote and Excel at a minimum
Required Certification: CRCR, CSPPM, CSBI, or other approved job relevant certification

Practice Optimization Partner II

Key skills