Ensure final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact.
Resolution may require system research and/or contacting experts in other areas of the company.
Strives for the company goal of “first time resolution” whenever possible.
Communicates in a clear and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary.
Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans.

High school diploma or equivalent.
Minimum two (2) years' experience in a specialized customer service environment.
Two (2) years' college coursework (at least 48 credit hours) plus one (1) year experience in a specialized customer service environment.
Customer Resolutions.
Multitasking.
Active Listening.
Keyboarding.
Work Independently.
Independent Thinking.
Organized.
Detail Oriented.
Written and Verbal Communications.
Customer Service.
Problem Solving.
Working in a high stress environment.
Computer Literacy.
Must pass company proficiency test: Customer Service Assessment.

Tuition reimbursement.
Club Blue, a free, onsite gym to encourage exercise.
Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
Incentives for wellness education and exercise

Customer Service Representative I

Key skills