Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
Generate and manage service orders, providing customers with updates on service requests
Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
Handle routine cash drawer management and balance transactions at the end of each day
Perform other responsibilities as requested by leadership to support overall team objectives

High school diploma or equivalent required
3+ years of experience in a call center or high-volume customer service environment
Bilingual in English/Spanish required
Ability to manage a large volume of calls with professionalism, patience, and efficiency
Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
Previous cash handling experience is a plus
Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
Valid state driver's license

Customer Service Representative

Key skills