About this role
Role Overview
- Support a moderate scale of customer service activities for a single site team.
- Contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Requirements
- Bachelor’s degree in a related field or equivalent experience.