About this role
IMCS Group is seeking a Customer Service Representative who enjoys engaging with customers and solving their issues. The role involves communicating with customers through various channels and ensuring their needs are met by working with internal departments.
Responsibilities:
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Requirements:
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work