Loan Support Specialist

Role Overview

• Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software.
• Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services.
• Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
• Responsible for loan level administrative tasks within the loan origination system.
• Track tasks, activities and time spent within the ticketing system.
• Provide customer service in person, on the phone and via ticketing system.
• Collaborate among team members.

Requirements

• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• Minimum 2 years’ experience as a Loan Processor or Loan Officer in the mortgage industry, preferred.
• Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role, preferred.
• Minimum 2 years’ experience providing direct support to employees or customers, preferred.
• Experience utilizing a ticketing system to handle Loan Support questions, preferred.
• Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.
• Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination.
• Excellent customer service skills.
• Proficient in Microsoft Word, Excel, Outlook.

Benefits

• medical
• dental
• vision
• 401K
• short-term disability
• employee assistance program
• wellness program