Key skills
CloudSalesforceCommunicationCollaborationRemote WorkSales
About this role
Role Overview
- Support and assistance for existing Salesforce customers in day‑to‑day operations
- Implementation of minor configurations (e.g., new fields, layouts, validations)
- Creation and customization of reports and dashboards
- Process automation using Flows
- Support for Salesforce release management
- Conducting hands‑on trainings and user workshops
- Data migrations (e.g., using Data Loader or import tools)
- Troubleshooting and issue resolution (1st and 2nd level support)
- Liaising with customers on change requests and prioritizing open issues
- Close collaboration with our consultants and developers to find solutions
- Documentation of changes and processes in the ticketing system
Requirements
- Relevant experience as a Salesforce Administrator
- Salesforce Administrator certification (ADM‑201)
- Basic technical understanding of Salesforce Sales Cloud and Service Cloud
- Experience with Media Cloud and Loyalty Cloud desirable
- Strong communication skills and customer focus
- Structured, meticulous, and team‑oriented working style
- Good German language skills; English skills are a plus
Tech Stack
- Cloud
Benefits
- Attractive compensation package with bonuses
- Flexible working hours and mobile/remote work
- Work remotely or from our offices in Cologne or Buchholz
- Respect for individuality and targeted development of your strengths
- Training, education, and opportunities to develop new skills
- Team spirit, flat hierarchies, and short decision‑making paths
- Regular team events and celebrating shared successes