Senior Collections Coordinator

Role Overview

• Provides leadership to team including coaching, mentoring and professional development or oversight to a department
• Responsible for providing performance feedback on a regular basis
• Manage assigned AR portfolio: perform timely outreach, document contacts, and drive resolution for past-due balances
• Investigate and resolve discrepancies (payment misapplication, short-pays, credits, write-off requests) and coordinate corrections with Billing/Finance
• Conduct complex account reconciliations; compile supporting documentation for client and internal review
• Monitor and action portfolio KPIs (aging buckets, DSO drivers, promise-to-pay adherence); escalate exceptions per playbook thresholds
• Prepare and maintain weekly collection status updates for team huddles and stakeholder reviews
• Support month-end cash forecasting and variance explanation for assigned accounts
• Track and follow formal dispute/issue resolution workflow; partner with engagement leaders to obtain approvals and next steps
• Generate client statements, dunning communications, and settlement proposals using approved templates
• Maintain accurate, audit-ready account notes and artifacts in collections systems and document repositories
• Collaborate cross-functionally to resolve root causes (billing set-ups, PO requirements, tax/exemption issues, invoice formatting, portal submissions)
• Assist with onboarding and peer training on collections procedures, systems, and reporting standards
• Recommend incremental process improvements to simplify workflows and improve cycle time and data quality
• Uphold compliance with internal controls, audit requirements, and records retention policies
• Perform other duties as assigned

Requirements

• High School Diploma Required
• 3+ years of Collections and/or accounts receivable experience in a professional services or multi-entity environment
• 1+ years of leading or mentoring staff
• Workday experience highly preferred

Benefits

• annual bonus
• medical, dental, and vision care
• disability and life insurance
• generous Paid Time Off
• retirement plans
• Paid Care Leave