Leading and developing managers, engineers, analysts, and support personnel across distributed systems operations.
Ensuring 24/7 operational coverage and maintaining high availability of infrastructure, systems, and related technology components.
Establishing and maintaining operating procedures, escalation paths, and shift coverage models to support seamless operations.
Overseeing real-time system monitoring and responding to alerts, outages, and performance issues with urgency and accuracy.
Partnering with internal IT teams and third-party vendors to resolve incidents and manage change activities.
Maintaining detailed operational documentation and support processes for critical systems.
Reviewing and analyzing KPIs, performance metrics, and incident trends to drive continuous improvement.
Leading automation initiatives, enhancing monitoring capabilities, and strengthening team training programs.
Ensuring adherence to ITIL-based incident, change, and problem management best practices.

Hold a bachelor’s degree in Computer Science, Information Systems, or a related field, or possess equivalent experience.
Bring 5+ years of IT infrastructure operations experience, including at least 2 years in a leadership role.
Demonstrate strong experience supporting Windows and Linux distributed systems, including advanced troubleshooting expertise.
Utilize monitoring and alerting tools such as SolarWinds, AppDynamics, Splunk, or similar platforms.
Apply knowledge of incident response and change management frameworks.
Communicate effectively while leading teams and making sound operational decisions.
Perform successfully in high-pressure, fast-paced environments.
Obtain ITIL certification and/or relevant platform certifications (MCSE, CCNA, etc.).
Work with cloud or hybrid-cloud environments (Azure, AWS, Oracle Cloud).
Use scripting or automation tools such as PowerShell or Ansible.

Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global organization.
Paid Training: Learn while you earn with award-winning learning platforms.
Paid Time Off: Competitive PTO packages to help you recharge.
Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Director, IT Operations

Key skills