Marketing Campaign Operations Associate

Role Overview

• Support the end-to-end setup and deployment of multi-channel marketing campaigns in our MOPs-owned systems, ensuring accuracy and on-time delivery.
• Support all recurring and required email marketing operations, including building emails, audience lists, templates, forms, and workflows, to support marketing team initiatives.
• Manage the Priority Marketing Support inbox by filtering spam and routing high-value tickets (sales leads, partner inquiries, and webinar requests) to the appropriate stakeholders
• Maintain database hygiene by processing manual unsubscribes and opt-outs across Zendesk and HubSpot.
• Act as a liaison between customers and internal teams, using macros and CRM research to resolve general support requests and marketing inquiries.
• Create, import, and refine audience lists based on defined criteria, manage suppression and exclusion logic, and help maintain a premium experience for our prospects and partners.
• Execute “zero-defect” QA checks on campaigns and workflows—including links, personalization, copy typos, logic, rendering, and tracking—before they reach our audience.
• Ensure campaigns are properly tagged and configured for tracking; assist in validating dashboards and basic reports so that stakeholders can trust the numbers they see.
• Work with candor and a Give a $h*t mentality alongside Growth, Campaign, Events, and others in marketing to translate their requests into technically sound, operationally feasible programs.
• Help maintain our project management boards (e.g., Monday.com), update statuses, and ensure that requests move smoothly through intake, review, build, QA, and launch.

Requirements

• 1-3+ years of progressive experience in Marketing Operations, Marketing Automation, Demand Generation, or Email Marketing, with a focus on campaign support, executions, and systems.
• Hands-on experience with a Marketing Automation Platform, ideally HubSpot (or similar tools like Marketo, Iterable, SFMC, Braze, etc.)
• Familiarity with 6Sense, HighTouch, Sendoso, Zoom Webinar, or similar tooling.
• Familiarity with project management tools to help support team priorities and communicate updates to internal stakeholders, ideally Monday.com (or similar tools like ClickUp, Asana, AirTable, Jira, etc.)
• Proven ability to think strategically and turn high-level business goals into actionable programs.
• Exceptional ability to proactively identify and resolve systemic bottlenecks and operational inefficiencies.
• Excellent communication (written and verbal), multi-tasking, and scheduling skills.
• The ability to work effectively with a remote team.

Benefits

• 100% remote work environment
• since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth