Client Services Project Manager

Role Overview

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts of Conversational AI to independently build plans.
• Develop detailed project plans aligned with the SOW.
• Lead multiple projects concurrently.
• Track action items and enforce accountability across stakeholders.
• Identify and mitigate risks early.
• Lead post-project evaluations.
• Communicate clearly and regularly with all stakeholders.
• Foster a culture of collaboration and excellence.

Requirements

• Minimum 5+ years of project management experience.
• Proven track record managing multiple projects.
• Comfortable working with technical teams.
• Experience serving as the primary client contact.
• Skilled in developing and maintaining detailed project plans.
• Proactive in managing risks and escalations.
• Highly organized and detail-oriented.
• Proficient in MS Project, Jira, Asana, or Smartsheet.
• Must be authorized to work in the US.

Benefits

• Join an ever-growing, market disrupting, global company
• Flexible work arrangements