Ensure effective and efficient coordination between the Company and its customers
Process sales orders and resolve customer product or service issues
Provides customer account management in a call center environment
Order entry, order inquiry, product information, order status, pricing, stock check, and transportation management
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
Responsible for keying in orders, processing faxes, and preparation of reports
Interfaces with various groups including internal teams and SSCs to address customer inquiries
Participates in special projects and performs additional duties as required

High School Diploma or GED equivalency required
3+ years of call center or customer service experience
Focus on customer account management preferred
Excellent oral and written communication skills
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Ability to demonstrate strong organizational and problem-solving skills
Ability to demonstrate strong interpersonal relationship-building skills
Moderate level of computer skills in Word and Excel
Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively
Ability to work in a fast-paced environment

Customer Service Rep II

Key skills